For a problem with the website itself, such as how a request was handled, how your information was used or an error on a page, write to us through the contact form. Include who you are, where the house is, when you sent the request and what went wrong. We will look into it and respond.

Because the site is not a contractor, it has no part in any agreement you sign with one. If you are unhappy with a contractor's work, prices, contract, payments or behavior, raise it with that contractor first, in writing, and keep a copy.

If that doesn't resolve it, contact the city or village that licensed or registered the contractor. Inside Chicago, that is the Department of Buildings (312.744.3449); in a suburb, it is that community's building department. You can also file a complaint with the Illinois Attorney General's Consumer Protection Division, which explains the process on its website. Problems with plumbing or sewer work can also go to the office that issued the permit.

Please also let us know if a contractor you were referred to behaved in a way that worries you. We cannot decide disputes or order refunds, but what you report shapes which businesses may advertise here.

This complaints policy is governed by Illinois law.